FREQUENTLY ASKED QUESTIONS
These are the common questions we get asked every day.
ACCOUNT PRICING & PAYMENT
USING YOUR ACCOUNT
WebHosts Manager is part of an international network of search engines and specialized sites which has been providing web services to over 3 million customers since 1998. We provide a wide range of low-cost web hosting services for individuals and businesses.
What features do your sites offer?
Click here to see the range of features that come standard with each of our hosting accounts.
Where are your servers located?
Our Network Data Center is located in Chicago, USA in an N+2 Military-Class Tier-3 high speed facility. This ultra-modular carrier neutral facility has no single points of failure. It is entirely N+2 redundant, with each of 3 computer rooms having its own Dual Backup Generators, Dual-Feed Internet and Redundant Network. Security protection includes Physical Guards, Access Control, Retina Scanner, Security Cameras and Key Cards.
These high-tech features ensure fast servers, bulletproof reliability and maximum security for our customers and network.
A professional team monitors the network 24/7/365 to ensure smooth and efficient operation of our systems.
Yes. We have received hundreds of "thank you" emails from people who have used our service. You can find a small sample here.
WebHosts Manager Sites are designed to fill the gap between free web hosts, which often display advertising on their members' pages, and expensive commercial web hosts which commonly charge much more.
Our sites are very cheap because our systems are fully automated and very efficient leading to significant cost savings which we pass onto our customers.
Are there any extra fees or hidden charges with WebHosts Manager?
No, the annual fee covers all of your hosting expenses. There are NO setup fees and NO additional or hidden charges. You will not be billed any additional fees unless you choose to add extra features such as extra disk space. Click here to see our full price list.
No, there are no banners, pop-up advertisements or any other promotions on any sites hosted at WebHosts Manager.
Do you accept payment by any means other than credit card?
Yes, we also accept payment by Paypal and bank wire transfer. Please contact our Customer Service Team for instructions if you want to pay by bank transfer.
What documentation will I receive from WebHosts Manager after ordering my web site?
To help maintain our low pricing, all documentation from our system is electronic. An email invoice and account instructions will be sent to you by email immediately after placing your order.
I have not received my email invoice. Can you re-send it?
Because the email invoices are auto-generated they cannot be re-sent. However, you can contact our Customer Service Team if you need further information about your account.
If you need to register a domain name, you can do so at our sister site Domains Manager and we can then host it for you. We can host any type of domain registered anywhere - Top Level Domains (.com, .net, .org, .biz, .info), Country Domains (.au, .ca, .nz, .uk, .us etc) or New Domains (.beer, .city, .tax, .wiki etc).
How do I set up my domain name on my account?
You will need to contact your Domain Registrar and change your nameservers to:
Can you manage or renew my domain registration for me?
Sorry, no. We are only a web hosting service so we have no access to manage, renew or make changes to your domain registration. You will need to contact your Domain Registrar directly for these services.
If your domain is registered at our sister site Domains Manager, click here to manage it.
How do I log into my web hosting account?
Click here to log into your account. You will also find a login link on all of our pages.
WebHosts Manager Sites are designed to be managed through your browser using your online Site Manager. You can visit our Tutorial for detailed instructions.
I have set up my web site. How do I create and publish my pages on the Web at my new address?
Web pages are written in a simple code called HTML. There are many free and paid web design software programs available on the market that allow you to design and publish your pages quickly and easily.
You can also use our free online editors to build your pages. One of these is very simple and can even be used without any knowledge of HTML.
Can you help me build my site?
Unfortunately, our Customer Service Team can't help you with HTML or web site design questions. However, you can find some basic web building information in our Tutorial.
The following HTML and Page Building reference sites may also assist you:
To help keep our costs so low, our Service Agreement requires Members to keep their own site backups however, if your site is "mission critical", you can also add Weekly Backups to your account here.
Yes, all of our servers have full PHP and MySQL support. Please contact us if you need more information.
Yes, Wordpress is a free upgrade in our system for accounts with enough disk space.
All of our servers are fully Wordpress compliant with PHP and MySQL support. You can add the free Wordpress upgrade during the order process or add it to an existing account later. Please contact us if you need more information.
If you have our free Wordpress upgrade, you can log into Wordpress through our Site Manager. Simply login here then click the Wordpress button.
Do you support Shell Access, Telnet or CGI?
No, our sites are designed to help our customers get online with a "basic" web site quickly, easily and cheaply. They are designed to fill the gap between free web hosts which often display advertising on their members' pages, and expensive commercial web hosts which commonly charge much more. You will need one of these commercial hosts if you want these services.
Do you use CPanel or Usermin for your Control Panel?
No, we are one of the many web hosts who don't use CPanel - we have our own systems. You can log in from our Home Page or we can make settings changes for you at any time.
Yes, you can purchase the following upgrades at any time:
Please click here if you want to order any any of the above Upgrades for your account.
If I order Web Based Email, how do I check my email?
You can check your email with any browser by logging into your hosting account from our Home Page.
You can also log into your email account here without logging into your hosting account.
If I order Email Forwarding, what are my email settings?
Our Email Forwarding upgrade redirects all mail sent to your domain (anything.com) to any other email box you choose, such as your ISP mailbox.
If you have ordered this upgrade, there's nothing more you need to do - this will have been set up for you automatically and all email to your domain will be forwarded to the Destination Email Address you have chosen.
You can change the Destination Email Address at any time by sending us a request by email, including your Domain Name and Invoice Number or Password for security verification.
If I order a POP Mailbox, what are my email settings?
Our POP Mailbox upgrade gives you one catch all email POP mailbox for your domain. All mail sent to your domain (anything.com) will be sent to this Mailbox.
If you have ordered this upgrade, you can log into your Mailbox with any email software such as Outlook, Outlook Express or Eudora. Your SMTP/POP3 mail server is mail.yourdomain.com and your username and password are the same as your hosting account.
Click here for detailed instructions.
Can I order more than one POP Mailbox?
We don't support multiple mailboxes because we are a low-cost service. All mail sent to your domain (anything.com) will be sent to your catch all email POP mailbox.
Our Automatic Renewal Service automatically renews your WebHosts Manager account (including any upgrades) and charges the credit card on file for one additional year of service from the current expiry date. Auto-Renewal ensures that your web site enjoys continued uninterrupted operation without risk of cancellation. We will continue to bill your account on a yearly basis unless you cancel it beforehand.
One month prior to the Account Expiry Date, WebHosts Manager will charge the credit card we hold on file for your account. If the credit card is charged successfully, you will receive an email Invoice confirming payment. If the credit card is declined, you will receive an email Renewal Notice requesting payment. We will try to process your card 3 times before your account is cancelled. If your account expires and payment is not received during our "grace" period, it will be deleted. You should click here if you need to update the card held on file for your account.
Please note that we can't renew your domain name. You will need to contact your Domain Registrar to renew your domain.
How do I change my credit card?
If your account is nearing its renewal date and you want our Automatic Renewal System to use a different credit card, you can click here to update the card we hold on file for your account.
You can cancel the next Auto-Renewal of your account at any time by submitting the form here. This means selected Services will not be renewed and will be cancelled at the end of their current term after they expire.
After submitting the above form, our system will send you a Confirmation Notice which can be used to verify that you have successfully cancelled Auto-Renewal of your account.
If you paid with Paypal, you’ll need to log into your Paypal account to cancel it. We’re sorry we can’t do it from here.
Please note that Hosting and Upgrade Fees already paid are not refundable.
What is the current status of your service?
You can check the current status of your site and our service here.
There can be many reasons why a site isn't working, however some of the most common include:
Please contact our Customer Service Team if you need help.
There can be many reasons why your images are not loading, however some of the most common include:
Please contact our Customer Service Team if you need help.
I need more information. Who do I contact?
Our Customer Service Team will be happy to provide you with further information or assistance. You can contact them here
However, please note that they can't help you with HTML or web site design questions.
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