Detailed instructions for all options can be found below. These options allow you to upload more files at a time more quickly than through your browser.
Please note that you can only upload files to our Public FTP Site - you can't upload directories. If you need to upload directories, you will need to upgrade to Private FTP Access or create your directory structure manually, then upload the relevant files to each directory with your browser.
If you want to upload files through our free Public FTP Site, please follow these steps:
You can get the current login information from the "Import From Public FTP Server" section of your Site Manager at https://www.webhosts-manager.com or contact us for help. Please don't use your account password - the Public FTP Site has its own password.
Log in with your FTP software at ftp.webhosts-manager.com using the User ID and Password from your Site Manager. Please note that all files must be uploaded to the /yourusername directory. You can't upload or import files in subdirectories such as /yourusername/otherdirectory.
Once you are logged in, create a new directory with the name matching your Username (all lower case letters). In other words, if your Username is "yourusername", you will create the directory /yourusername.
Change to this new directory and upload your files. Please note that all files must be uploaded to the /yourusername directory. You can't upload or import files in subdirectories such as /yourusername/otherdirectory.
Once you have uploaded your files by FTP, login with your browser to your Site Manager and click the "FTP Import" link.
On the FTP Import screen, select the directory you wish to import the files into. If you haven't created any subdirectories, accept the "Base Directory" option.
Select the files that you wish to import from the list, or you can check "select all files" to import all of the files shown.
Click the "Import Selected Files" button.
You will then see a confirmation screen telling you which files were imported successfully.
Files you import will override pre-existing files with the same file name.
All files are deleted from our public FTP site every 24 hours to avoid problems with unauthorized users. This happens at 3.00AM US Central Time. You can check the time in your location here.
Do I have to use FTP?
What happens to the files after I import them?
Once imported a file will become a part of your site like any other file. It will be removed from your ftp directory and count against your total free space. All files are deleted from our public FTP site every 24 hours to avoid problems with unauthorised users.
How do I upload with Private FTP Access?
If you have purchased the upgrade to Private FTP Access, please follow these steps:
First open your FTP program and connect to your FTP site using the following login information:
This will put you in the home directory for your site.
Once you are logged in, you can upload your files to any of your directories. Automated software will also be able to log in and out as necessary to manage your account remotely.
How do I upload with page builder software such as Dreamweaver?
We recommend upgrading to Private FTP Access to upload to your site using Page Builder software programs such as Dreamweaver. If you have ordered this Upgrade, please follow these steps:
First, open your software and from
the Menu Bar click File > Publish Web. In the location box, enter:
Wait a few seconds and you will be
prompted for your Name and Password. Enter:
Your software will upload your selected files to your site automatically.
Why Do I Get Errors?
If you run out of disk space, you must delete other files to free up space or add more disk space to your account.
If you get any other errors, here are some suggestions which may help to solve your problem:
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